A Major focus and success for NGTB is in engaging with and offering Lodge based Onsite Training for many Safari Companies throughout Botswana. Via this type of training intervention, NGTB liaises directly with Safari Company leaders in order to understand and define their unique identity relating to the guided/wildlife experience offered to their guests.
NGTB often conducts needs analysis assessments of the clients operating guides from which we design relevant guide’s training/mentorship courses. These courses then focus on GAP areas of not only qualifications, but a MAJOR focus is on guiding according to International Guiding Standards that work on the ground. Qualifications sometimes become tedious for the guide and the assessors to tick off the boxes. While we do this appropriately, NGTB focuses on mentoring the guides to guide according to higher level guiding techniques.
Many companies close down one or more camps/lodge to guests during the quiet season, keeping the camp open for guide training interventions. This is fantastic commitment and investment by the employers that helps to develop and inspire their operating as well as new/learner guides.
Benefits to the client
Reduced cost for training – regardless of number of guides under 8, the client is charged a set daily fee
Key focus on the Companies Unique Identity – Reminding and Inspiring the guides of the employing companies visions and mission
Key focus on operational processes of their guides – finding better ways to operate relating to equipment use, Safety and preventative maintenance
Key focus on the Guest experience provided by guides and the front of house team – NGTB analyses this with the guides and management on the ground.
Table manners, hosting skills, key topical presentations and skills service etiquette can all be covered
Key focus on conservation issues and how to better operate on the ground via improved road and waterway use, wildlife sighting control, animal sensitivity and environmental management
Team Building – with many of the companies guides in one venue, we cover various team building processes to strengthen the bond